Refund Policy
Last updated October 2026
We want you to love your portraits. Previews are free, so please check them before you buy.
Free retries
If a portrait is not quite right, you get 2 re-rolls per portrait at no extra cost.
When we refund
Within 14 days of delivery we will refund a portrait that is clearly wrong, for example:
- the pet or person is clearly not recognisable from your photos,
- obvious visual errors such as extra limbs or missing features that re-rolls did not fix,
- the order never arrived or the files cannot be downloaded.
When we do not
We cannot refund for changes of mind, or for poor, blurry or wrong source photos. Taste is subjective, so use the free preview and re-rolls first.
How to ask
Email hello@petrait.example from the address on your order with your order link. Approved refunds go back to your original payment method.